Mac Help Desk Summary

Customer Care
If you need help with anything Apple, AppleCare helpdesk is there 24/7. It has all the knowledge you need to get your problem fixed. The official Support Site www.apple.com provides access to everything Apple:

iPod and iTunes
Computer and server
MacOS
Software

AppleCare Help Desk
Whether your business or educational institution supports Mac products, or integrates professional video solutions across a network, you’ll find AppleCare Help Desk Support the ideal technical support solution for you and your organization.

AppleCare Help Desk Support covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.

Here is an example of some of the help desk features you’ll find with AppleCare:

Priority handling of technical issues
Phone support 12 hours a day, 7 days a week
Submission of support incidents by telephone, email, or web
Two designated technical contacts for your organization
Access to AppleCare Help Desk Tools via the web
Prompt email notification of Apple technical issues