Hewlett Packard Help Desk Summary

Customer Care

From Hewlett Packard’s customer care page, there are four ways to get help and information on HP products:

• Ask a question using “Search”
• Get support for your product
• Browse top issues by product line
• Read the features & alerts regarding HP products

Because of Hewlett Packard’s global presence, HP offers a page link to support multiple language platforms and can be found at http://h10025.www1.hp.com/ewfrf/wc/siteHome.

HP Help Desk Software
HP help desk software is chock full of features and benefits.  Technicians and specialists who work in and out of office need to have almost immediate access to mission-critical answers.  HP help desk software provides a customer with a connection to those answers.

Each inquiry is loaded into a database where agents work to assist customers with their varied issues.  At the beginning of a work day, an agent looks on his or her computer, views the database of questions, and receives calls from customers and other tasks that need to be done. The agent then tries to resolve problems with the HP help desk software.

Key Benefits of HP Help Desk:

  • Analysis and planning: Hp helpdesk evaluation, better problem resolution, and management to fit your needs
  • Establish service level objectives, measurement and reporting
  • Links between agents and customers
  • IT helps and assistance

HP help desk software provides extensive, proven experience with access to more than 135,000 deployments worldwide.  Proven results including seamless implementation and dramatically improved ROI are some of the enhanced features available with HP help desk software.